iMile Tracking and API Integration with ClickPost

Q: Does iMile support cash-on-delivery shipments across the Gulf region?

Yes. iMile supports cash-on-delivery shipments across GCC markets, with OTP verification and automated proof of delivery to help prevent fraud. For businesses, it offers COD remittances into registered bank accounts with transparent management systems.

Q: How does iMile handle failed delivery attempts and NDR management?

When a delivery fails, iMile logs a structured reason code on the driver app and triggers a real-time feedback loop. Drivers can use app-integrated WhatsApp and SMS tools to reschedule with the customer instead of defaulting to RTO. If the item still cannot be delivered after standard retry attempts, it moves into iMile's return system.

Q: How do I integrate the iMile API with my e-commerce platform using ClickPost?

ClickPost has a pre-built iMile integration, so custom code is not required. Businesses can connect their storefront or WMS to ClickPost's Universal API, enter iMile credentials in the dashboard, and manage order creation, label generation, tracking, cancellations, and return webhooks through a single connection.

Q: Can ClickPost automate carrier allocation between iMile and other MENA carriers?

Yes. ClickPost's AI-based allocation engine lets businesses set rules based on pin code serviceability, COD requirements, package weight, and historical SLA performance. For example, ClickPost can route COD orders to iMile in regions where it performs strongly while assigning other shipments to different carriers when they are a better fit.

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Benefits of Connecting with iMile through ClickPost

Connecting iMile with ClickPost enables brands to achieve:

40% reduction in RTOs with automated NDR management and delivery exception handling.
47% higher NPS by improving the post-purchase customer experience.
31% faster deliveries through intelligent carrier allocation and performance monitoring.

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Check the integration library

	Partner ID	Order Creation	Cancellation	Tracking via Polling	Tracking via Webhook	Proof of Delivery (POD)	Non Delivery Report (NDR)	Create Pickup Request	AWB Generation Flow	Label Generation	Country
iMile	251	✓	✓	✓	✓	--	--	--	--	✓

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How to Track iMile Packages

Track iMile with the ClickPost Tracking Page

Open the ClickPost tracking page.
Enter your iMile AWB number or tracking ID in the tracking field.
Submit the tracking request to fetch the latest shipment details.
View real-time shipment milestones, transit updates, and delivery status on a single tracking dashboard.

Track iMile on the Official Page

Open the official iMile tracking page
Enter your tracking ID / AWB number in the search box
Click on the “Track” button to fetch shipment details
View real-time updates including pickup, transit, and delivery status

List of iMile APIs

API	Description
Manifestation and Label Generation API	Generate shipping labels and manifest shipments using order and customer information.
Track Shipment API	Retrieve real-time shipment tracking events and delivery milestones.
Cancellation API	Cancel shipment requests and automate order cancellation workflows.
EDD API	Calculate estimated delivery dates based on destination and serviceability.
NDR Action API	Automate communication and resolution workflows for failed delivery attempts.
Return Webhooks	Enable automated returns processing and reverse logistics management.

API & Description

Manifestation and Label Generation API

Generate shipping labels and manifest shipments using order and customer information.

Track Shipment API

Retrieve real-time shipment tracking events and delivery milestones.

Cancellation API

Cancel shipment requests and automate order cancellation workflows.

EDD API

Calculate estimated delivery dates based on destination and serviceability.

NDR Action API

Automate communication and resolution workflows for failed delivery attempts.

Return Webhooks

Enable automated returns processing and reverse logistics management.

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Frequently asked questions

What is iMile, and how does it work for e-commerce logistics in the Middle East?

iMile is a tech-driven last-mile delivery provider founded in 2018, built specifically for cross-border and domestic e-commerce in the Middle East. It manages everything from customs clearance and warehouse fulfillment to doorstep delivery, using AI-based routing and automated sorting to navigate challenges like unstructured addresses. Their core framework covers domestic express, reverse parcel returns, priority shipping, and custom value-added services under one ecosystem.

Which countries and cities does iMile currently operate in?

iMile's core footprint is across the MENA region, covering the UAE, Saudi Arabia, Oman, Bahrain, Qatar, Kuwait, and Jordan, with 100% nationwide coverage across key GCC nations. In Saudi Arabia alone, they run 6 distribution centers and 85 delivery stations reaching major cities and remote zones. They've also expanded into Latin America, Africa, and Australia.

Does iMile support cash-on-delivery shipments across the Gulf region?

Yes. iMile has localized COD support built for GCC markets, with OTP verification and automated proof of delivery to prevent fraud. For businesses, they offer weekly COD remittances back into registered bank accounts with transparent management systems.

How does iMile handle failed delivery attempts and NDR management?

When a delivery fails, iMile instantly logs a structured reason code on the driver app and triggers a real-time feedback loop. Drivers use app-integrated WhatsApp and SMS tools to reschedule directly with the customer rather than defaulting to RTO. If the item still can't be delivered after standard retry attempts, it flows into iMile's return system and routes to a local micro-fulfillment center to keep inventory active.

How do I integrate the iMile API with my e-commerce platform using ClickPost?

ClickPost has iMile pre-built, so there's no custom code required. You connect your storefront or WMS to ClickPost's Universal API, enter your iMile credentials in the dashboard, and the integration goes live within 24 hours. From there, order creation, label generation, tracking, cancellations, and return webhooks all run through a single connection.

Can ClickPost automate carrier allocation between iMile and other MENA carriers?

Yes. ClickPost's AI-based allocation engine lets you set rules based on pin code serviceability, COD requirements, package weight, and historical SLA performance. For example, if iMile has a strong COD delivery rate in Riyadh, ClickPost can automatically route those orders to iMile while sending prepaid orders to another carrier, all without manual intervention.

How does ClickPost's branded tracking portal work with iMile deliveries?

ClickPost replaces iMile's standard carrier tracking link with a fully branded page that matches your store's look and feel. iMile's delivery milestones are mapped into clean, customer-friendly language and pushed out via WhatsApp, SMS, or email at key points. The tracking page also displays product recommendations and promotional banners, turning a routine status check into a revenue opportunity.

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