DTDC Tracking & API Integration with ClickPost

Q: What features does the DTDC courier API offer for real-time shipment tracking?

The DTDC API covers milestone tracking across stages such as Booked, In-Transit, Out for Delivery, and Delivered. It supports queries through AWB or order reference number, webhook-based status push notifications, and delivery authentication data, including proof of delivery flags where applicable.

Q: What is the best logistics API for a mid-size D2C brand in India that uses DTDC as its primary courier?

ClickPost is a strong fit for mid-size D2C brands using DTDC as their primary courier. It lets brands plug in their existing DTDC contract and rate card while adding a branded tracking portal, automated NDR workflows, and WooCommerce or Shopify integrations that the raw DTDC API may not offer out of the box.

Q: Does DTDC API support multi-piece shipment tracking under a single waybill number?

DTDC typically works on a one-AWB-per-box model for standard e-commerce shipments. If an order ships in multiple boxes, separate AWB numbers may be generated. To show customers a single combined tracking view, businesses need to link all AWBs to one Order ID in their own system or through a logistics platform.

Q: How does the DTDC API compare to the Delhivery API for cross-border shipments from India to Southeast Asia?

Delhivery has a stronger technology layer for cross-border shipments, including customs documentation, HS code classification, and local courier status mapping in destination markets. DTDC's international network can be reliable, but tracking data may lag once the shipment is handed over to a local partner in the destination country.

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Benefits of Connecting with DTDC through ClickPost

DTDC is one of India's most widely recognized courier networks, covering thousands of pin codes across domestic and international routes. Here's what connecting with ClickPost adds to that:

31% faster deliveries with AI-based carrier allocation routing every DTDC shipment through the most efficient path.
40% reduction in RTOs with automated NDR management acting on failed DTDC deliveries before they default to a return.
47% higher customer NPS as automated delivery updates and a branded tracking portal keep customers informed at every milestone.

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Check the integration library

	Partner ID	Order Creation	Cancellation	Tracking via Polling	Tracking via Webhook	Proof of Delivery (POD)	Non Delivery Report (NDR)	Create Pickup Request	AWB Generation Flow	Label Generation	Country
DTDC	8	✓	✓	✓	✓	--	✓	--		✓

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DTDC Services with ClickPost

DTDC offers a wide range of services and shipment types. ClickPost Tracking supports tracking services for the following offerings

DTDC INT MPS DTDC INC DTDC MPS Reverse DTDC MPS DTDC Reverse DTDC Reverse DTDC [LTL] MPS

How to Track DTDC Packages

Track DTDC Packages with ClickPost Tracking Page

Locate your DTDC tracking number in the shipment confirmation.
Visit the ClickPost Tracking Page.
Enter the tracking number in the search bar.
Select "Track" and your shipment's live status will load up instantly.

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Track DTDC Packages on the Official Page

Head over to DTDC's official tracking page.
Enter your shipment number or reference number in the given space and complete the captcha.
Hit the "Track Order Now" button.
Your shipment's current status will load up automatically.

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List of DTDC APIs

API	Description
Manifestation and Label Generation API	Book DTDC shipments and generate waybill labels in bulk across 15,000+ pin codes without your team touching each order manually.
Track Shipment API	Consolidate real-time DTDC tracking events from domestic and international routes into one place so nothing slips through the cracks.
Cancellation API	Void a DTDC order before dispatch with a single action from ClickPost, no carrier coordination needed.
EDD API	Factor in DTDC's pin-code-level delivery data to show shoppers an accurate delivery date before they complete their purchase.
NDR Action Update	The moment a DTDC delivery attempt is marked failed, your team gets the full event details and a clear path to resolve it before it hits RTO.
Return Webhooks	When a customer raises a return for a DTDC shipment, the reverse pickup request goes out automatically without anyone on your team having to initiate it.

API & Description

Manifestation and Label Generation API

Book DTDC shipments and generate waybill labels in bulk across 15,000+ pin codes without your team touching each order manually.

Track Shipment API

Consolidate real-time DTDC tracking events from domestic and international routes into one place so nothing slips through the cracks.

Cancellation API

Void a DTDC order before dispatch with a single action from ClickPost, no carrier coordination needed.

EDD API

Factor in DTDC's pin-code-level delivery data to show shoppers an accurate delivery date before they complete their purchase.

NDR Action Update

The moment a DTDC delivery attempt is marked failed, your team gets the full event details and a clear path to resolve it before it hits RTO.

Return Webhooks

When a customer raises a return for a DTDC shipment, the reverse pickup request goes out automatically without anyone on your team having to initiate it.

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Frequently asked questions

Everything you need to know about ClickPost’s Carriers Integration

How do I integrate the DTDC API into my e-commerce website for shipment tracking?

Start by reaching out to your DTDC account manager to get your Customer Code, API Key, and access to their developer portal. Set up in the sandbox environment first, then implement a RESTful HTTP request in your backend to query their tracking endpoint using the AWB or reference number. After that, parse the JSON response to extract delivery statuses and map them to your tracking page or use them to trigger automated customer notifications.

How does the DTDC API compare to the Shiprocket API for tracking and order management?

DTDC is a single-carrier API, so it only manages shipments moving through DTDC's network. Shiprocket is a multi-carrier aggregator that handles 40+ couriers under one integration with more advanced order management features. If you're scaling beyond DTDC or want automated carrier allocation, NDR workflows, and branded tracking, logistics software like ClickPost lets you bring your own DTDC rate card while adding all of that on top.

What features does the DTDC courier API offer for real-time shipment tracking?

The DTDC API covers milestone tracking across stages like Booked, In-Transit, Out for Delivery, and Delivered. It supports queries via AWB or order reference number, webhook-based status push notifications, and delivery authentication data, including proof of delivery flags where applicable.

What are the best alternatives to DTDC API for parcel tracking in India?

For direct carrier APIs, Delhivery and Blue Dart are strong options depending on your volume and shipment value. If you want a multi-carrier layer with post-purchase automation, NDR management, and branded tracking on top, a logistics software that supports multiple carriers is worth exploring.

What is the best logistics API for a mid-size D2C brand in India that uses DTDC as its primary courier?

ClickPost is a solid fit here. It lets you plug in your existing DTDC contract and rate card so you don't lose your negotiated pricing, while giving you a branded tracking portal, automated NDR workflows, and WooCommerce or Shopify integrations that the raw DTDC API doesn't offer out of the box.

Does DTDC API support multi-piece shipment tracking under a single waybill number?

Not natively. DTDC works on a one-AWB-per-box model for standard e-commerce shipments. If an order ships in three boxes, three separate AWB numbers get generated. To show customers a single combined tracking view, you'll need to link all three AWBs to one Order ID on your end.

How does the DTDC API compare to the Delhivery API for cross-border shipments from India to Southeast Asia?

Delhivery has a clear edge for cross-border tech. It handles customs documentation, HS code classification, and maps local Southeast Asian courier updates directly into your dashboard. DTDC's international network is reliable on the ground, but tracking data can lag once the shipment is handed off to a local partner in the destination country.

How does ClickPost's branded tracking portal work with DTDC shipments?

Once a DTDC shipment is created through ClickPost, every status update flows into a branded tracking page that reflects your brand, not the carrier's. Customers get proactive notifications at each milestone and can check live delivery status on their own, which significantly cuts down on inbound support queries.

Can ClickPost manage multi-carrier allocation between DTDC and other Indian carriers?

Yes. ClickPost's AI-based carrier allocation engine evaluates factors like pin code serviceability, delivery speed, and cost to automatically assign the right carrier for each order. If DTDC is your primary carrier, ClickPost routes to them by default but can seamlessly switch to another carrier when DTDC isn't the best fit for a specific shipment.

How does ClickPost's EDD feature work with DTDC's delivery network?

ClickPost's EDD API factors in DTDC's pin-code-level delivery performance data to calculate and display an accurate expected delivery date at checkout. Customers see a realistic delivery window before they place the order, which reduces post-purchase anxiety and brings down the likelihood of a cancellation or return.

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